Our range consists of personalized products for horses and dogs, such as feed bowls, brushes, and other handy everyday necessities. We also offer all our products without personalization.

You can easily place an order via our website. Choose your product, add any desired personalization, and follow the steps in the shopping cart.

We work with Stripe. With this, you can pay in many different ways.

Payment can be made using the following options:

- Ideal

- Most credit cards

- Pay later

We start by carefully packing the items. We pack smaller, non-breakable orders in shipping bags, while we pack larger orders in boxes.

You can choose between DHL and PostNL when ordering. You will always receive a track and trace code.

The delivery time varies depending on the product and personalization. You will usually receive your order within 5-7 working days. You can view the exact delivery time with the product.

Please note: For orders containing multiple products, we apply the longest delivery time to the entire order.

Download the return form and fill it out digitally. The form is located at the bottom of the contact page. Send it via email to info@hoovesandwoofs.nl or via WhatsApp. After this, you can return the package. This must be done within 14 days of receipt.

returnaddresses:

Hooves and Woofs 

Dickensstraat 55 

3076SB Rotterdam

We are sorry that your order did not meet your expectations.

If you are not satisfied with the product, please contact us so we can look for a solution together. The return policy is stated in the general terms and conditions.

Article 1 – Definitions

Hooves and Woofs: the sole proprietorship Hooves and Woofs, based in Rotterdam, the Netherlands.

Customer: the consumer who enters into an agreement with Hooves and Woofs.

Article 2 – Applicability

These general terms and conditions apply to all offers, orders, and agreements.

Article 3 – Products

Hooves and Woofs supplies exclusively personalized products.

The customer is responsible for correctly provided personalization data.

Article 4 – Prices and payment

All prices include VAT.

Payment is made in advance via Stripe.

Article 5 – Delivery

The average delivery time is 3–5 working days.

Delays caused by carriers are outside the responsibility of Hooves and Woofs.

Article 6 – Returns

Returns are only possible in the event of an error by Hooves and Woofs.

Damage upon receipt must be reported immediately.

Article 7 – Liability

Products may be used functionally, including on animals.

Hooves and Woofs is not liable for wear and tear or damage caused by use.

Article 8 – Intellectual property

Designs remain the property of Hooves and Woofs unless otherwise agreed.

Commercial use is permitted with attribution.

Article 9 – Complaints

Complaints must be reported within 7 days.

A response will follow within 14 days.

Article 10 – Law

Dutch law applies to all agreements.